Tentative Schedule

Wednesday, October 16, 2024

Registration Open 4 - 8 pm - NO SESSIONS

Thursday, October 17th, 2024

Exhibit area Open 2pm ∙ Refreshment Breaks, Exhibit area

12pm Lunch on your own

Speaker

Time/Room

Topic

Louise S Dunn, Snowgoose Veterinary Management Consulting

Sponsored by Care Credit

8:30 am - 10:00 am

10:30 am - 11:30 am

1-2:30pm

3-4:30pm

Session 1 - The New Face of Our Profession, Clients, and Team

Description: The pandemic year had veterinary hospitals making changes almost daily – from patient care to client service to team and business operations. Some of these changes are no longer necessary, but others were so well-liked, even transformative, that they are now standard operating procedures for most practices. Did these changes alter the veterinary business model? Or are they simply a passing fad? How has the face of clients, team members, and the profession changed?

Learning Objective:

- Assess the value of new patient care and client service trends for your practice

- Analyze the potential of team changes to improve efficiency and quality of care

- Determine which industry trends will most likely impact your business operations

Session 2 - Are You an Angry, Frustrated Manager? Flip the Switch for a Better Response

Description: Leading your team is stressful enough without the raw emotions of anger, resentment, and frustration. You are in a position to lead the team, but first, you have to face the challenge of recognizing how you respond to situations. Only then can you build a psychologically safe culture for the team to respond to difficult situations.

Learning Objectives:

- Identify your preferred reaction

- Sharpen your ability to respond to negative emotions in your team

- Cultivate a team environment of trust

Leadership Training For Managers

Description: Whether a new or current manager, training in leadership skills is necessary and requires a plan. A newly promoted manager risks being blindsided by extreme demands, complex relationships, and difficult choices. Any practice should follow a plan that covers the essential leadership skills every manager needs and use it to train anyone promoted to a lead or management role.

Learning Objectives:

- Boost your knowledge of essential leadership skills

- Navigate the hurdles of the leadership role

- Develop a training program to help a new manager succeed

Session 3 - When There Is An “I” In Team

Description: We have all heard it, probably even said it a time or two – “There is no ‘I’ in Team.” Is it fair to say that the individual does not exist on a team? Of course not. A team is made up of individuals. A team harnesses the power of the skills, knowledge, and abilities of all of those individual “I’s” into a cohesive, high-performing group that can perform faster, stronger, and smarter than any single individual.

Learning Objectives:

- Employ team building tips for creating a high-performing team

- Clarify management’s role in building the team

- Recognize when it is time to replace team members

Attendance Policy Revamp

Description: On the surface, an attendance policy may seem as simple as saying, "Please show up when you are scheduled to work." However, every manager knows there are different kinds of absenteeism - some unavoidable, while others indicate a chronic issue. Therefore, a balanced policy should be the goal of any attendance policy - one that considers labor laws and regulations, cost-effectiveness, and achieves attendance results while allowing for flexibility that honors well-being in the workplace.

Learning Objectives:

- Identify key elements of your attendance policy

- Utilize absence management tools

- Create a policy that is flexible while also satisfying business needs

Session 4 - How "Convenient" Can Your Practice Get? The Inconvenient Truth

Description: Experience matters. Not the doctors' medical experience but the clients' experience when interacting with your veterinary practice. The pandemic and businesses like Amazon are transforming the customer experience, and many of those experiences are changing client expectations. Convenience is becoming more important than ever. The veterinary business model needs a few updates to improve productivity and enhance the client experience.

Learning Objectives:

- Evaluate the team’s efficiency and productivity effect on convenience

- Optimize the use of technology

- Craft new standard operating procedures that enhance convenience

Is Your Practice Holding You Hostage?

Description: You wanted to own a veterinary hospital for many positive reasons – the quality of medicine, services to offer, retirement plan, and work/life balance…. However, the combination of financial investment, time commitment, and responsibility for the needs and wants of employees and clients can lead to a feeling of being held hostage to the business. For practice owners, finding ways to strike a balance is crucial to help alleviate this feeling and improve overall well-being.

Learning Objectives:

- Evaluate the best options for you to satisfy the wants and needs of employees and clients

- Implement SOPs to improve efficiency and profitability

- Set boundaries for a better work/life balance

8:30 am - 10:00 am

10:30 am - 11:30 am

1-2:30pm

3-4:30pm

8:30 am - 10:00 am

10:30 am - 11:30 am

Friday, October 18th, 2024

Exhibit Hall Open 7am-5pm - Refreshments Breaks, Exhibit area

12pm Lunch on your own

Speaker

Time/Room

Topic

Louise S Dunn, Snowgoose Veterinary Management Consulting

Sponsored by Care Credit

8:30 am - 10:00 am

10:30 am - 11:30 am

Session 1 - Practical Understanding of Financial Reports for the Nonfinancial Manager

Description: There comes a time when the team needs to know some numbers, especially those involved in mana0ging or coordinating operational activities. Upskill those key individuals and move them from managing in a fog to having clarity for making decisions and improving business performance.

Learning Objectives:

- Boost your understanding of key financial reports

- Determine key metrics for your specific area of responsibility

- Enhance your ability to use this information to make better business decisions

Finance Top Tips

Description: A healthy practice is also a profitable practice. While some may think finance and profitability are only for owners, the entire team should be involved in understanding how their actions impact the business's profitability.

Learning Objectives:

- Learn which key practice indicators (KPI) to track and measure

- Leave with a better understanding of how to increase your practice’s income while decreasing expenses to profitability

- Develop a skill set that pivots your ability to hone in on financial deficiencies while simultaneously capitalizing on financial opportunities.

Session 2 - Winning The Battle With Your Competition

Description:  Veterinary practices can no longer assume the old adage, ‘build it and they will come.’ Today’s economy requires a practice to adapt and address consumer behaviors because competition is coming from all directions – another veterinary practice, retail clinics, and virtual care models. Know your competition and take the steps to head off an attack on your practice success.

Learning Objectives:

- Recognize your competition

- Assess your options

- Create an action plan to strengthen quality, efficiency, and convenience

Amanda M. Shelby, BSc, RVT, VTS (Anesthesia & Analgesia)

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8:30 am - 10:00 am : ABCs of ECGs

This lecture reinforces an understanding of the ECG, recognizing normal and abnormal waveforms, causes and treatments.

• Supplies required: internet access for live presentation is ideal
• Target audience: introductory to advanced
• Learning objectives:
• Understand the value and limitations of ECG monitoring
• Understand how to interpret normal and abnormal ECG waveforms
• Using clinical examples, interpret waveforms confidently and identify causes and treatment options.

10:30 am - 11:30 am : Pulse Ox Shiz

This lecture fully details the pulse oximeter, its limitations especially when on 100% oxygen, and innovative advancements (PVI and PI) and their future potential application!

• Target audience: introductory to advanced
• Learning Objectives:
• Understand the value and limitations of pulse oximetry
• Understand how to optimize use of pulse oximetry in clinical practice
• Learn new advancements for clinical practice with pulse oximetry technology.

1:00 pm - 2:30 pm : Reading the Waves of Capnography

This lecture understand the importance of monitoring capnography. Focus on interpreting abnormal waveforms, identifying their causes and implementing corrective measures.

• Target audience: introductory to advanced
• Learning Objectives:
• Understand the importance of monitoring patients with capnography.
• Understand the difference of mainstream and side-stream capnographs.
• Become effective at identifying common normal and abnormal capnograph waveforms.

3:00 pm - 4:00 pm : What is Happening? Reading Between the Lines

This presentation uses images and videos of monitors and case examples of challenging/critical situations, designed to help audience hone their monitoring skills and identify situations and solutions for various 'real life' cases while being monitored under anesthesia--high level of audience engagement.

• Supplies required: Internet accessibility required, uses Poll Everywhere
• Target audience: intermediate to advanced
• Learning Objectives:
• Encourages critical thinking about clinical case presentations and ‘whole’ patient understanding to interpret what is happening and how to best approach resolving abnormalities in real case-based approach.
• Expand on each monitoring devices limitations to create a ‘whole’ patient picture, requiring audience to think critically about the case before determining what is happening.
• Reviews ECG, capnography, plethysmography and other waveform interpretation.

8:30-10am

10:30-11:30am

1-2:30pm

3-4:30pm

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Saturday, October 19th, 2024

Continental Breakfast 7am, Exhibit area

Refreshment Breaks, Exhibit area

Speaker

Time/Room

Topic

Amanda M. Shelby, BSc, RVT, VTS (Anesthesia & Analgesia)

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8:30 am - 10:00 am : Stranger Things: Troubleshooting Machine Mishaps ___

This program outlines the components of the anesthetic machines, reviews breathing circuit selections and identifies common areas for leaks. Videos and images with “broken” machines and the participants will actively participate in resolving the leaks and identify the problems.

• Require internet connection
• Target audience: introductory to advanced
• Learning Objectives:
• Review anesthetic machine and breathing circuit components and each purpose they serve.
• Interactive session hones audiences’ ability to recognize common mistakes associated with anesthetic equipment.
• Identify and resolve equipment related mistakes; review how to apply ventilators.

10:30 am - 12:00 pm : Escape Room Anesthesia: Will Your Patient Survive?

Case base anesthetic work-ups, audience engagement in developing the anesthetic plan-requires internet connection to operate polling program, I present a case that requires surgery/anesthesia, audience selects what happens next---based on majority selection, determines if patient survives! I review which choices I would make and why.

• Supplies required: internet access for live presentation ideal
• Target audience: introductory to advanced (can be tailored to your audience)
• Learning objectives:
• Use critical thinking skills to identify real-life clinical case preparations for the peri-anesthetic period.
• Interpretation of blood work, physical examination and history findings, monitoring vitals and waveforms to tailor discussion about case progression.
• Learn how to interpret and distinguish between common arrythmia misunderstandings, emergency case peri-anesthetic and pain management

1:00 pm - 2:00 pm : Optimizing Survival: Anesthesia/Analgesia for C-Sections

This 1-hour presentation provides up-to-date anesthetic and analgesic recommendations for C-sections along with neonatal resuscitation techniques.

• 1 hour virtual or live lecture, minimal interactions
• Supplies need: internet connection for interactions
• Target Audience: veterinary technicians, veterinarians, all skill levels
• Learning Objectives:
• Review anesthetic plans for C-sections
• Review how to provide post-delivery support to newborns
• Review newborn resuscitation techniques

2:30 pm - 4:00 pm : Vet Tech Tricks of the Trade

I presents tricks of the trade I have gathered over 15 years in veterinary specialty and emergency practice through observation or practical necessity. Random helpful hints that save time and improve quality of care or at least minimize staff frustrations! The focus of this lecture are tricks for anesthesia and some emergency practice situations. Captures a variety of skill level interest.

• Target Audience: inclusive for all
• Learning Objectives:
• Review short cuts/time and cost savers used in clinical practice without compromising patient care!
• Learn ways to leverage the whole team towards optimizing patient outcome.
• Tricks and tips to recognize and prevent clinical base disasters! Keep the patient and professionals safe!

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8:30-10am

10:30 am - 5:00 pm

Sunday, October 20th, 2024

Speaker

Time/Room

Topic

See Topics